Real restaurants. Real results. No fluff.

The Challenge

Saba Lebanese was paying Uber Eats and DoorDash over $4,200 per month in commissions — nearly 30% of their delivery revenue. Michael knew the maths didn't work, but feared losing volume if he pulled off the platforms.

The Solution

OrderLocal built Saba a conversion-optimised website with integrated online ordering, launched automated win-back email campaigns to shift existing delivery customers to direct ordering, and set up Google Ads targeting "Lebanese food Surry Hills" and surrounding suburbs.

Key Wins — First 90 days

• Migrated 420+ Uber Eats customers to direct ordering via targeted email campaigns
• Average order value increased 22% thanks to smart upselling (added sides, drinks, desserts)
• Google Ads campaign generating 35+ new customers per week at $3.20 per acquisition
• Automated review requests pushed Google rating from 4.4 to 4.9 stars in 8 weeks

The Challenge

Priya had been running Chai Wallah's website on Squarespace for three years. It looked decent but generated almost zero online orders. She was spending $200/month on the site, $80/month on Mailchimp, and $1,500/month on a Google Ads agency that couldn't demonstrate clear ROI.

The Solution

OrderLocal replaced Squarespace, Mailchimp, and the Google Ads agency with a single platform. The new site was built in 36 hours, SEO-optimised for "Indian restaurant Fitzroy" and surrounding keywords, with integrated ordering and AI-managed Google Ads.

Key Wins — First 60 days

• Website load time dropped from 4.8 seconds (Squarespace) to 1.1 seconds — bounce rate halved
• Local SEO pushed Chai Wallah from page 3 to position #2 on Google Maps within 6 weeks
• Automated birthday and anniversary campaigns drive 18% of monthly repeat orders
• AI-managed Google Ads outperformed the agency at 1/5th the cost

The Challenge

The Woolshed was losing an estimated 15+ phone calls per night during peak service. Staff couldn't answer the phone while plating dishes and running food. Potential bookings, catering enquiries, and takeaway orders were going unanswered — and straight to competitors.

The Solution

OrderLocal deployed the AI phone receptionist alongside a new website with online booking integration. The AI handles calls during service, takes booking requests, answers FAQs, and routes complex enquiries to staff for follow-up the next morning.

Key Wins — First 30 days

• AI phone receptionist handles 140+ calls per week with 96% caller satisfaction
• Catering enquiries up 280% — the AI captures details and sends them to James by 7am
• Staff no longer interrupted during service, improving kitchen flow and table turnover
• Automated post-visit review requests generated 89 new Google reviews in 2 months

The Challenge

Marco had a loyal local following but virtually no online presence. His restaurant didn't appear in Google Maps results for his suburb, he had no website, and younger customers were choosing competitors they could find and order from online.

The Solution

OrderLocal built a complete digital presence from scratch: restaurant website, Google Business Profile optimisation, online ordering for pickup and delivery, and a local SEO strategy targeting "Italian restaurant Leederville" and related search terms.

Key Wins — First 6 weeks

• Built 1,240-person customer database from scratch — Marco had zero customer data before
• Loyalty program launched with 34% enrollment rate among ordering customers
• Automated "welcome back" emails recover 22% of customers who haven't ordered in 30 days
• Website ranks #1 for 12 local search terms including "best Italian Leederville"

The Challenge

Angela's bookkeeper was spending 6+ hours every week manually entering sales data from their POS into Xero. End-of-month BAS preparation was a three-day ordeal involving spreadsheets, receipts, and guesswork. GST reconciliation errors had already triggered one ATO review.

The Solution

OrderLocal connected Nonna's Table's ordering and POS data directly to Xero with one-click integration. Daily sales, GST collected, refunds, and payment processing fees now auto-sync every morning. The dashboard provides real-time food cost tracking and margin alerts.

Key Wins — First 2 weeks

• Zero manual data entry — every transaction auto-categorised in Xero
• Real-time food cost dashboard identified $340/week in over-portioning waste
• Margin alerts flag any menu item dropping below 65% gross margin
• BAS lodgement now takes 20 minutes instead of 3 days

The Challenge

Daniel was using Deputy for rostering at $100/month, but the tool didn't calculate Australian award wage costs in real time. He discovered he was consistently overspending on labour — scheduling too many staff on quiet nights and not accounting for penalty rate costs on weekends and public holidays.

The Solution

OrderLocal's rostering tool replaced Deputy with built-in Restaurant Industry Award rate calculations. Every shift shows the real dollar cost before publishing — including Saturday/Sunday penalties, public holiday loadings, overtime, and casual loading. Daniel can see estimated weekly labour cost in real time as he builds the roster.

Key Wins — First 4 weeks

• Identified $720/week in unnecessary Sunday shifts where 2.5x penalty rates applied
• Staff app reduced no-shows by 60% — shift confirmations and swap requests on their phones
• Public holiday labour costs now forecasted 2 weeks in advance for better menu pricing
• Split-shift allowances auto-calculated — previously missed and under-paid consistently